Warranty Terms and Conditions of Exide Batteries

WARRANTY TERMS AND CONDITIONS FOR BATTERIES USED IN FOUR WHEELERS, TWO WHEELERS, THREE WHEELERS, E-RICKSHAW, INVERTERS & GENSETS

At Exide Industries Limited (the "Company") we are committed to total customer satisfaction, and we take great pride in the batteries that we manufacture. This warranty ("Warranty") applies to Exide Batteries purchased by an end-consumer in India and is valid from the warranty start date (as defined below), subject to these Warranty Terms & Conditions and the information printed on the battery label.

1Definitions

"End-consumer" means the original purchaser of the battery for their own use.
"Warranty Period" means the total period mentioned on the battery label and comprises the Free Replacement period and the Pro-Rata period.
"FOC" means free of cost replacement within the Free Replacement period, as determined by the Company.
"Pro-rata Warranty" In the event of a battery failure after the free replacement period, the customer shall be entitled to a proportionate benefit on the purchase of a new battery, calculated on the basis of the remaining warranty period against the total warranty period, subject to the prevailing MRP at the time of claim.
"Primary sale date / scan date" means the date of sale/scan of the battery by Exide to the authorised dealer, as captured in the Company's systems.

2Warranty period and warranty start date

The Warranty Period (Free Replacement + Pro-Rata) applicable to a battery is as printed on the battery label. The label specifies the number of months covered for batteries fitted in private cars, multi-utility vehicles (MUVs)*, two-wheelers, inverters, gensets and solar applications.
Warranty start date (general rule): For all batteries, warranty applies from the date of sale to the end-consumer (as per invoice/record of purchase).
For all Vehicular Batteries (except 2WL and ERK) and Inverter Batteries (except Solar), Digital Warranty Registration within 7 days of purchase is mandatory. If the purchaser fails to complete digital warranty registration within 7 days, then warranty will be applicable from the primary sale date/scan date to the authorised dealer by Exide.^#
FOC replacement: For a battery replaced on FOC basis, the warranty continues from the date of sale of the original battery (as stated in the original invoice) and not from the date of replacement.
Pro-rata settlement discount purchase: For batteries purchased on pro-rata warranty settlement discount, a fresh warranty is applicable from the date of purchase.

6When liabilities under this Warranty cease / warranty is void

Liabilities under this Warranty shall cease and/or the Warranty may be denied if, in the Company's opinion, the battery is out of warranty, merely discharged, or is damaged due to abuse/neglect, including (without limitation) any of the following:

Used for an application other than what is specified in the installation/operating manual, product catalogues, or the Company's application chart (including operation in an application the battery was not designed for and/or marketed to support).
Operation under conditions violating recommended practices (e.g., exposure to sunlight or rain, etc.).
Physical damage or wilful abuse; breakage of container/cover or deformation/breakage of terminals due to mechanical shock (e.g., hammering).
Faulty charging system, improper handling, improper charging, deep discharge, overcharge, improper topping up, or operation in discharged condition for long periods; evidence of not being maintained in charged state throughout life or use in conditions not conducive to fully charging the battery.
Servicing by unauthorised personnel/dealers/auto electricians.
Contamination of electrolyte; refilling with additives/dopes or any substance other than de-mineralised/distilled water; use of electrolyte not conforming to applicable specifications.
Improper cable sizing, improper lugging, loose connections, less than 10% charging current, or other improper installation practices.
Tampering, including evidence indicative of tampering (including physical scratch marks, deformities or damages) with safety valves/protection cover.
Battery found to be undersized for the application or used in an unsafe manner.
Given on rental basis.
Damage due to accident, mishandling, impact/force/shock beyond specification, animals or insects, collision, theft, fire/natural calamities, or other external influences including unusual physical or electrical stress (e.g., power failure surges, lightning, flood, fire, accidental breakage, etc.).
Force majeure events beyond the reasonable control of the Company, including fire, flood, earthquake, storm/cyclone, pandemic/epidemic, natural disaster, act of government, war (declared or undeclared), mutiny, unrest, terrorism, riot or act of nature.
Damage or corrosion resulting from environmental pollution such as chemical vapour, acid rain, direct contact with salt water, rust, scratches, or ageing.
Damage due to fitment of additional accessories in a vehicle other than the original fitment.
Transferred to any other party other than the original purchaser.

7What is not covered

Normal wear and tear of the product or its parts due to usage.
Recharging of battery (if required) will be charged extra.
Any tax, duty, GST or other statutory levy which becomes leviable on the battery under repair or replacement shall be borne by the customer.
Consequential liabilities / consequential damages will not be entertained.
Damage to the battery due to contamination of electrolyte. The electrolyte used must be pure dilute sulphuric acid conforming to IS specification number 266-1961. For topping up purposes pure distilled water conforming to IS specification number 1069-1964 must be used.
Failure of battery due to deep discharge, overcharge, or improper topping up.
Solar batteries are not connected through a charge controller to the Solar Panel.
Failure of a battery due to inadequate recharging and not as per the recharging parameters mentioned in the product leaflet (solar/inverter batteries).
Batteries are operated in discharged condition for long periods.
Inverter/solar inverter/charge controller 'lower cut-off' voltage is not working or has been tampered with leading to deep discharged state.
For Inverter and Solar Applications, as per principle and technology of lead acid battery the backup duration mentioned will gradually decrease with every year of usage. The rate of decrease depends on various factors, like frequency of charge / discharge, depth of discharge etc.

Notes

* Light commercial vehicles, heavy commercial vehicles, e-rickshaws and 3-wheelers.

^# For all Vehicular Batteries (except 2WL and ERK) and Inverter Batteries (except Solar) purchased by end-consumer from 01st July, 2026 and for all batteries with primary invoice date from 01st July, 2026 onwards. Batteries invoiced to dealers till 30th June 2026 will continue under existing warranty terms.

THIS IS TO MAKE YOU AWARE THAT YOUR BATTERY REQUIRES CAREFUL HANDLING BECAUSE OF THE FOLLOWING:

Lead acid batteries contain Lead & Sulphuric Acid which are highly toxic and extremely hazardous for health and environment.
Lead poisoning affects the Central Nervous System causing irreversible retardation and subsequent death.
Unauthorized smelters tend to pollute the air and ground water with these toxic substances during smelting.

TO SAFEGUARD SOCIETY, THE GOVERNMENT OF INDIA HAS NOTIFIED AS UNDER:

"It shall be the responsibility of the Consumer to ensure that used batteries are not disposed-off in any manner other than depositing with the dealer, manufacturer, re-conditioner or at the designated collection centres."

Hence, please do not discard the battery in a trash bin or give/sell to an unauthorized person.
It is mandatory for our authorized dealers to accept a used battery and provide corresponding rebate on purchase of new battery.
Please note that violation of these guidelines may lead to legal action/prosecution by Government Authorities.

HINTS ON CARE OF YOUR BATTERY

1The battery should be firmly secured in the cradle. Please ensure that the cable clamps fit tightly and properly on the terminals. A loosely held battery vibrates and bounces, causing damage to the container and the plates.
2The top of the battery must be kept clean & dry. Petroleum jelly should be applied to cable clamps & terminals. Never apply grease. Terminal corrosion, dirt & moisture cause loss of power & make the battery weak.
3Get fan belt, electrical wiring, dynamo/alternator, regulator and battery open circuit voltage checked regularly. A faulty electrical system will damage the battery.
4Vent plugs of Maintenance Free Batteries should be opened with a vent plug opener only. Do not use a screwdriver.
5The electrolyte level should be up to the bottom of the filling-hole.
6Use only good quality, pure distilled water for topping. Do not top up with acid/ electrolyte/mineral water or tap water.
7To get maximum life, it is advised that battery and auto electrical checks be carried out once every three months.

CAUTION

Keep away from Sparks, Cigarettes and Open Flames. These can cause explosions.
Avoid metallic contact across terminals, as this can result in short circuits & sparking.
It is strongly recommended not to use any additives or dopes.
Keep out of reach of children.

Warranty Breakup

1. Vehicular Application

2. Motorcycle/2WL Application

3. E-Rickshaw Application

Exide E-Ride Plus

Exide E-Ride Tubular Plus

4. Inverter Application

Tubular Batteries

5. Genset Batteries

WARRANTY TERMS AND CONDITIONS FOR BATTERIES USED IN FOUR WHEELERS, TWO WHEELERS, THREE WHEELERS, E-RICKSHAW, INVERTERS & GENSETS

THIS IS TO MAKE YOU AWARE THAT YOUR BATTERY REQUIRES CAREFUL HANDLING BECAUSE OF THE FOLLOWING:

TO SAFEGUARD SOCIETY, THE GOVERNMENT OF INDIA HAS NOTIFIED AS UNDER:

HINTS ON CARE OF YOUR BATTERY

CAUTION

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